Job Description

Our Public Sector client based in Birmingham City Centre is currently looking for an Administrative Officer to support their Power of Attorney Services in Birmingham. This will be Monday to Friday role working 4.00pm to 10.00pm, 30 hours per week (part time). This will be a temporary assignment with the possibility of extension, paying £13.57 p/hr. This role is currently fully onsite.

The client has confirmed there are various roles available in different departments comprising of different functions. These roles range from casework, administration (filing, post opening etc), quality assurance and registering documents and the contact centre contingency team.

Successful applicants will be allocated to roles based on business needs at the time of recruitment. There may also be a requirement to work in different departments during the course of your assignment, again subject to business needs.

Responsibilities may include any of the following, but not limited to:

• Preparing documents for the scanning and data input teams, as well as participating in the scanning and data input of these documents.
• Update case management and management information systems to keep applications on track, colleagues informed and submitting your personal stats sheets accurately, reporting anomalies.
• Checking documents prior to dispatch alerting others to any potential data breaches, taking corrective action as directed.
• Sorting and distributing post across the organisation.
• Scheduling payments from customers and reporting them accurately for cashiers
• Supporting the maintenance of the physical filing system, creating files and linking correspondence to the correct files.
• Providing best possible customer service, ensuring that all information is accurate, clear, easy to understand and timely.

Essential Skills:

• Experience of using Microsoft computer packages, i.e. Word, Excel, Outlook.
• Proficiency in written and oral communication as telephony work will be required.
• Experience dealing with customers.

Desirable Skills:

• Experience of working in an operational delivery area or administration role and/or working in a compliance environment.

Please note this role will require a DBS Standard check, and three years referencing.

If you feel that you would have the necessary skill set for this role and are ready to take on a new challenge, please apply online. Due to the high volume of applications for this role we may not be able to contact every candidate who applies.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.