Job Description

As an AO Case Liaison Assistant within the CLT you will be a member of the team responsible for monitoring the CLT Correspondence box. This is where all correspondence regarding detainees is sent (internally and externally). Correspondence is either via the numerous e mails into the CLT Correspondence box (from a wide range of sources including detainees, representatives, Immigration Enforcement Teams and Detention Centres) and the role also includes answering numerous telephone enquiries that come into the team. All correspondence/calls, and actions taken, must be recorded and the appropriate Immigration teams notified. This can be a fast paced role, particularly when charter flights (returning detainees to their country) are due to leave the UK, hence the need for shift work as there are numerous representations made within 24 hours of the flights leaving.

• Officers working within the CLT must be able to prioritise their workload in order to identify correspondence that needs actioning immediately. They need to be confident in speaking to detainees and their representatives and able to work both independently and as part of a team.
• Previous experience of working with ATLAS or CID is desirable, but not essential as training provided
• IT literate

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.