Job Description

Position: Administrative Officer (AO)
Location: Ministry of Defence, East of Scotland Combined Medical Practice, Leuchars Site Medical Centre, KY16 0JX
Contract Length: Until 28 March 2025 (with potential for extension to be confirmed from mid-February 2025)
Working Arrangements: Full-time, office-based.
Shift Times: Monday to Thursday, 0900-1700; Friday, 0900-1630
Parking: Free on-site parking available

About the Role:
We are seeking a dedicated Administrative Officer (AO) to join the Medical Centre (MC) Team at Leuchars Station. As part of the Ministry of Defence (MOD) and Defence Primary Healthcare (DPHC), you will play a vital role in ensuring the smooth and efficient delivery of primary and occupational healthcare services. You will be accountable to the Senior Medical Officer (SMO) through the Business Support Manager (BSM).

Key Responsibilities:

• Administrative Support: Perform a range of administrative duties, including preparation of clinic notes, scanning, photocopying, filing, handling correspondence, and managing patient-related documentation.
• Communication: Act as a liaison between patients, healthcare teams, and external agencies to facilitate effective communication.
• System Management: Use the Defence Medical Information Capability Program (DMICP) system to maintain accurate and secure medical records. Training will be provided.
• General Operations: Assist with mail retrieval/delivery, maintain medical storage areas, and support the team with various secretarial tasks.
• Compliance: Ensure adherence to Health and Safety policies, report accidents/incidents, and escalate complaints to the Practice Complaints Manager as required.
• Support the Team: Assist the SMO and clinical teams in delivering safe and effective healthcare to military personnel and civilians.

Team Structure:
The Medical Centre is composed of a collaborative team of military and civilian staff, including General Practitioners, Nurses, Physiotherapists, Pharmacists, and Administration professionals. As the Medical Centre integrates with Condor Medical Centre, occasional travel may be required, with costs covered.

Person Specification:
The ideal candidate will:

• Be flexible and adaptable to meet the demands of a dynamic healthcare environment.
• Demonstrate excellent organisational, written, and oral communication skills.
• Work effectively under supervision, independently, or as part of a team, even under pressure.
• Be tactful and patient in interactions with both patients and colleagues.

Professional Development:
The role includes opportunities for learning, development, and upskilling to support both individual growth and service delivery.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.