Job Description

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently

Job Title: Telephony Officer (Full-Time, Temporary)
Location: Bury St Edmund's
Salary: £12.36 per hour
Working Hours: 9:00 am - 5:00 pm, 37 hours per week

About the Role:

Our client, a leading Public Sector organisation, is looking for a proactive and reliable Telephony Officer to join their team on a full-time, temporary basis at HMCTS Bury St Edmund's. This is a heavily telephone-based role where you will be the first point of contact for individuals involved in family-related court cases, providing crucial support over the phone. If you're looking for a fast-paced, communication-driven role, this is the perfect opportunity for you!

What's on Offer:

• Hourly rate: £12.36 per hour, plus holiday entitlement and a pension scheme
• Hybrid working: Enjoy a mix of office-based and remote work (3 days in the office, 2 days from home)
• Training provided: You'll receive two weeks of office-based training to get you fully up to speed
• Convenient location: The office is located next to the bus station and is close to local amenities for your office days

Key Responsibilities:

As a Telephony Officer, your primary responsibility will be providing telephone support, but you will also have additional administrative duties. Your daily tasks will include:

• Telephony support: Answering and managing calls regarding hearing dates, providing assistance, and addressing queries from individuals involved in family-related court cases
• Document preparation: Preparing papers and files for court hearings, tribunals, and meetings
• Data management: Updating records on an in-house system, managing casework, and verifying documents
• General office duties: Photocopying, filing, opening and dispatching post, and booking meeting rooms
• Supporting meetings and training: Organising and preparing agendas, handouts, and meeting instructions

What We're Looking For:

The ideal candidate will thrive in a heavily telephone-based environment and be comfortable speaking with a range of people on a daily basis. We're looking for someone who is:

• Resilient and able to handle a high volume of calls and inquiries
• Organised with the ability to multitask and manage competing priorities
• Detail-oriented with a strong focus on accuracy
• Flexible and willing to take on new tasks as needed
• A team player, while also capable of working independently

Requirements:

• Ability to work in a fast-paced, telephone-driven environment
• Strong communication and interpersonal skills, particularly over the phone
• Willingness to learn and develop new skills

How to Apply:

Ready to take the next step in your career? Apply today by submitting your application online! As part of the process, successful candidates will need to provide necessary documentation, including a valid passport, proof of address, proof of NI number, and undergo a DBS check, along with a three-year referencing process.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.