Job Description

we have an exciting new job opportunity for a Receptionist/Administrator to join one of our Government clients Bedford probation office

This is a full-time temporary role for an ongoing 5 months with a view to extend the contract further. The responsibilities of the role will include:

£11.44 x 37 hours per week

Mon-Fri Will be required to cover up to 2 evenings per week until 8.30 pm evening reception for group work programmes.

role till MAY 2025 with a view to extend.

this role will be a split role with some administrative tasks in addition to providing reception cover.

As an Administrator support will be given to Probation Practitioners by means of letters, case allocations, enforcement administration, setting up assessments, data entry and any other associated administrative tasks.

As a Receptionist it is essential to have good customer service and telephone manner, greeting people on probation, communication with staff and contractors, attention to detail, accuracy in recording, petty cash, post, good timekeeping, work well with the team and other staff and excellent communication skills. We are currently exploring options for late night reporting and it may required that this role will be part of that arrangement.

Where necessary, issue petty cash / vouchers / warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
" Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
" Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail"

Provide cover for an effective and efficient reception and telephone enquiry service.

" Act as single point of contact within unit for specialist area of work as required.

" Deal fairly, effectively, and firmly with a range of Service users, some of whom may be in crisis, distress or who may

display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
" Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan
Skills required:

" Good excel skills
" Good accurate recording and record keeping e.g., Delius
" Good organisation skills
" Ability to communicate efficiently via phone, email etc and to remote workforce
" Ability to work on own initiative
" Good customer service

If you have excellent organisational skills, data entry skills and an administrative background then do not delay and apply today!

Will be required to cover upto 2 evenings per week until 8.30 pm evening reception for group work programmes.

Please apply online or contact Basheer at Basheer. Dawoud @ brookstreet.co.uk. Please remember to include your mobile telephone number, CV and the role you are applying for.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.