Job Specification: Receptionist (Pontypridd & Merthyr Tydfil)

Location:

• One position based in Pontypridd
• One position based in Merthyr Tydfil

Job Type: Full-time, Monday to Friday

Working Hours:

• Monday to Thursday: 9:00 AM to 5:00 PM
• Friday: 9:00 AM to 4:30 PM
• Late night cover required (hours will be adjusted accordingly). For example, if late night shift is until 8:00 PM, the start time will be amended to 12:00 PM on that day.

Role Overview:

CTM is seeking two reliable and professional Receptionists to join our teams in Pontypridd and Merthyr Tydfil. The successful candidates will be responsible for supporting the day-to-day operations of our offices, primarily focusing on handling phone calls, managing appointments, and assisting with administrative duties.

Key Responsibilities:

• Answering Telephone Calls: Efficiently manage incoming calls, provide relevant information, and direct queries to the appropriate team members.

• Administrative Support: Utilize Microsoft Office applications (Excel, Teams, etc.) to assist with scheduling, record-keeping, and other office tasks.

• Late Night Shift Coverage: Provide coverage for late-night shifts as required. Shift hours will be adjusted to ensure adequate coverage (e.g., if working until 8:00 PM, the start time will be shifted to 12:00 PM).

• Training: Full training will be provided to ensure you are equipped to handle all tasks confidently.

Requirements:

• Experience: Previous receptionist, customer service, or administrative experience is preferred but not essential. Full training will be provided.

• Skills:

  • Proficiency in Microsoft Office applications (Excel, Teams, etc.).
  • Strong communication skills, both verbal and written.
  • Organizational skills with the ability to manage multiple tasks efficiently.

• Attributes:

  • Professional and welcoming demeanor.
  • Ability to work independently as well as part of a team.
  • Flexible and adaptable to changes in working hours (especially for late-night shifts).

• Other Requirements: Must be willing and able to work late-night shifts on occasion, with adjusted start times.

If you are a reliable and motivated individual with excellent communication skills and a keen eye for detail, we would love to hear from you! Apply today to join our dedicated team at CTM.