Job Description

Parts Advisor - Norwich

Join Our Parts Call Centre Team!

Are you a motivated and organised individual with a passion for customer service? We are looking for a Parts Call Centre Advisor to join our growing team in Norwich. This is an exciting opportunity to work in a busy environment, assisting trade and public customers with their parts needs.

What You'll Be Doing:

• Handling inbound calls efficiently and professionally
• Advising customers on suitable parts and processing orders
• Managing sales transactions for trade and public clients
• Building strong relationships with customers and internal teams
• Ensuring accurate record-keeping and order management
• Maintaining high attention to detail to minimise errors and enhance customer satisfaction

What We're Looking For:

• Excellent communication skills - confident, clear, and professional
• Strong organisational abilities - able to manage multiple tasks efficiently
• Customer-focused mindset - committed to providing top-tier service
• No prior experience required - full training provided
• A desire to grow - opportunities for career progression and skill development

What's in It for You?

• Competitive salary with performance-based bonuses
• 30 days annual leave, including bank holidays
• Pension scheme & life insurance for financial security
• Staff discounts on products and services
• Recommend a Friend scheme with great incentives
• Career growth opportunities in a well-established company

Celebrating 50 successful years in the motor industry, our client is committed to creating a supportive and inclusive work environment. If you're looking for a rewarding career with a company that values its employees, apply today or call Alison for more information 01733968453

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.