Job Description

Customer Service Advisor
Location: Belper
Salary: £25,528

We're seeking passionate and dedicated Customer Service Advisors to join a well-established company in Belper. This is an exciting opportunity to be part of a dynamic team where you'll help deliver excellent customer service and contribute to the overall success of the business.

Your Responsibilities:

• Assist Customers: Handle customer inquiries through phone, email, SMS, live chat, and WhatsApp, helping them schedule engineer visits and resolve their issues.

• Ensure Positive Experiences: Use your customer service expertise to provide a smooth, positive experience for every customer you interact with.

• Service Delivery: Respond to calls and emails in line with service level agreements, and schedule engineer visits using the Salesforce platform.

• Build Strong Relationships: Maintain strong relationships with customers by keeping them informed and ensuring they are satisfied with the service they receive.

What We're Looking For:

• Qualifications: GCSE Grade 4 (or equivalent) in English.

• Customer-Centric Mindset: A real passion for delivering outstanding customer service.

• Technical Proficiency: Comfortable using Microsoft applications and web-based platforms.

• Strong Communication: Friendly, approachable, and able to communicate effectively with customers.

• Positive and Proactive: A positive attitude, a willingness to learn, and flexibility to adapt to changing business needs.

• Experience: Previous experience in a contact centre is an advantage but not essential.

• Self-Motivated: Ability to work independently or as part of a team while staying motivated to achieve success.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.