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Part Time Customer Service Advisor

  • Location:

    Belper

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £12916.8000 per annum

  • Contact:

    Alanna Masters

  • Contact email:

    [email protected]

  • Job ref:

    BBBH402722_1743761220

  • Published:

    5 days ago

  • Expiry date:

    4/05/2025

  • Startdate:

    6th May

Job Description

Job Title: Part-Time Customer Service Advisor

Salary: £12,916.80
Location: Belper, Derbyshire
Start Date: 6th May

Are you an experienced customer service advisor looking for a part-time role? Brook Street is partnering with a leading Boiler company in Belper to offer a fantastic opportunity within their call centre. This role provides a flexible work schedule and excellent benefits.

Key Responsibilities:

  • Customer Support: Handle customer inquiries via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.

  • Understanding Customer Needs: Assess and understand customers' situations to provide tailored solutions and deliver outstanding service.

  • Service Delivery: Follow contact centre processes, meet performance targets, and ensure a professional and efficient service.

Work Schedule:

  • 20 hours per week

  • Choose between two shifts:

    • 10am to 2pm

    • 4pm to 8pm

  • Monday to Friday (Office-based in Belper)

Minimum Requirements:

  • Proven customer service experience

  • GCSE Grade 4 (C) or equivalent in English

  • Good knowledge of Microsoft applications and web-based platforms

  • Previous contact centre experience is preferred, but not essential

Rewards and Benefits:

  • Comprehensive Training: 4-week training program to ensure you're fully prepared for the role

  • Annual Bonus: Performance-based bonus scheme

  • Annual Leave: 25 days annual leave (pro-rata), plus bank holidays (may require working but will receive a day in lieu)

  • Pension Scheme: Company contributes 7%, employees contribute 1%

  • Employee Assistance Programme: Support for both personal and professional matters

  • Health Benefits: Free flu jabs and eye tests

  • On-Site Amenities: Subsidised bistro and coffee shop

  • Employee Benefits Hub: Access to discounts and offers

This is a fantastic opportunity for those with customer service experience looking to work in a dynamic and rewarding environment. If you are passionate about providing great customer service and want to be part of a well-established company, apply today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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