Job Description

Brook Street (UK) Ltd are recruiting a Admin Officer Administrator for our leading Public Sector client Intellectual Property Office, Newport Office.

Have you always wanted to work with a Public Sector Organisation?

Now is the time for you to take that leap!

Join the Intellectual Property Office (IPO) as a Document Reception Admin Officer and become part of a supportive and innovative organisation dedicated to delivering excellent services. This role offers an excellent opportunity to develop your skills, contribute to meaningful projects, and be part of an organisation that values continuous improvement.

What You'll Be Doing:

• Sort and dispatch (unopened post), including London filings, to ensure dating of documents are following the Act & Rules. - in office

• Oversee the smooth running of the mailbox system on a daily rota basis, ensuring all emails received are correct.

• Carryout a non-technical examination of documents to ensure correct filing dates are accorded in compliance with the Act and Rules

• Examine documents and ensure fees are allocated in accordance with the Terms and Conditions, Deposit Accounts and appropriate statutory instruments.

• Action Credit / Debit card payment requests.

• Process fees on the fee bearings forms filed under UK and International Legislations

• Log all relevant forms onto COPS, notifying Index and Scanning when complete.

• Find allocation of both fee and non-fee bearing patent forms and documents

• Log and forward later filed docs received electronically (Pdax)

• Deal with telephone and emailed queries relating to filing dates, fees and customer accounts from both internal and external customers.

• Issue receipts for new Patent applications after data capture and checking that the application complies with Section 15 of the Act and prepare paper filed applications for security check.

• Deal with and resolve queries in the mailbox.

• Contribute to the IPO's hybrid working model by attending site as required and collaborating with your team via Teams calls and meetings. 2 days working in the office, 3 days WFH per week.
• Engage with the IPO's Transformation programme by attending relevant meetings, activities, and feeding back to your team.

Why Join Us?

• Flexible Hybrid Working: Work-life balance is important to us. You'll have the flexibility to work from home, with a minimum of two days per week on-site at our Newport office.
• Collaborative Environment: Be part of a supportive team and contribute to meaningful projects that make a real impact.
• Personal Development: Gain valuable skills in process management, customer service, and continuous improvement.
• Public Sector Values: Work for an organisation that prioritises innovation, service excellence, and employee engagement.

As the successful Application you must be able to demonstrate:

• Strong organisational skills and attention to detail.
• Ability to work collaboratively and adapt to hybrid working arrangements.
• A commitment to continuous improvement and a customer-focused approach.
• Excellent communication skills, both written and verbal.
• 5 GCSES - Maths and English
• Reliable with a good attendance record
• A previous Finance background is desirable but not essential

The rate of pay is £13.90 per hour, the hours of work are 37hrs Monday to Friday

If you would like to apply for this role, please email your CV via the `Apply` link.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.