Job Description

Are you a friendly and organized individual with a passion for providing exceptional service? The Ulster Hospital's Maternity Department is seeking a dedicated Band 2 Receptionist to be the welcoming face of our team. In this vital role, you will play a key part in ensuring that our patients and visitors feel supported and informed during their time with us. If you're ready to make a positive impact in a dynamic healthcare environment, we want to hear from you!

Position: Band 2 Receptionist
Location: Ulster Hospital, Maternity Department
Hours: Monday to Friday, 9 AM to 5 PM
Pay: £11.45 per hour, paid weekly

Key Responsibilities:

• First Point of Contact: Greet patients and visitors with a warm and professional demeanor, ensuring a positive first impression of the maternity department.
• Communication Management: Handle incoming phone calls and inquiries efficiently, providing accurate information and directing calls to the appropriate personnel or departments.
• Appointment Coordination: Assist in scheduling and managing patient appointments, ensuring that all relevant information is accurately recorded and communicated.
• Administrative Support: Perform various administrative tasks such as filing, data entry, and maintaining patient records, ensuring compliance with confidentiality and data protection regulations.
• Team Collaboration: Work closely with healthcare professionals to facilitate smooth operations within the maternity department, contributing to a cohesive team environment.
• Problem Solving: Address patient concerns and queries promptly and professionally, escalating issues as necessary to ensure a high standard of service delivery.
• Office Management: Maintain an organized reception area, including managing office supplies and ensuring that all materials are readily available for staff and patients.

Qualifications:

• Minimum of 1 year of relevant experience in a receptionist or administrative role.
• Must have 5 GCSEs, including Maths and English.

Benefits:

• Competitive hourly rate of £11.45.
• Weekly pay schedule.
• Opportunity to work in a dynamic healthcare environment.

Application Process:
Interested candidates should contact Siobhan Hanna or send cv for further information and to apply.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.