Job Description

Job Opportunity: Front Desk Administrator (Ministry of Defence)

Location: Ward Barracks, Bulford, SP4 9NA, United Kingdom
Pay Rate: £14.19/hour
Hours: Full-time, 37 hours per week

• Monday to Thursday: 08:00 - 16:30 (1-hour lunch break: 12:15-13:15)
• Friday: 08:00 - 16:00 (1-hour lunch break: 12:15-13:15)
• Contract Duration: Until 31/03/2025 (extension subject to performance and budget)

Brook Street is thrilled to offer an exciting opportunity to work with the Ministry of Defence as a Front Desk Administrator at the Bulford Healthcare Facility (BHF)

About the Role

This role combines back-office administrative tasks with reception duties. You will work in a dynamic and fast-paced healthcare environment, supporting the clinical output of three key departments within the Bulford Healthcare Facility:

• Department of Community Mental Health (DCMH)
• Regional Occupational Health Team (ROHT)
• Regional Rehabilitation Unit (RRU)

As part of a supportive team, you'll ensure the smooth delivery of daily administrative functions, providing vital support to clinical operations.

Key Responsibilities

Your responsibilities will include, but are not limited to:

• Supporting the Office Managers with day-to-day administration tasks.
• Managing patient referrals, appointments, and correspondence efficiently.
• Maintaining accurate records using the Defence Medical Information Capability Programme (DMICP).
• Ensuring patients receive exceptional service with fairness, dignity, and privacy.
• Assisting with audits, data collection, and Subject Access Requests (SAR).
• Undertaking general reception duties, including patient interactions, answering calls, and filing.
• Adhering to departmental policies, such as the clear desk policy.

Candidate Requirements

We're looking for candidates who:

• Have five GCSEs (Grade C or above), including English, or equivalent qualifications.
• Hold an NVQ Level 2 in Business Administration or have relevant clerical experience.
• Are proficient in Microsoft Office and adaptable to using internal systems (training provided).
• Demonstrate excellent communication skills (both written and oral).
• Excel in organizational skills and thrive in a fast-paced, high-pressure environment.

Additional Information

• Location: Although classed as Ward Barracks, the facility is based outside the camps.
• Pre-employment checks: Successful candidates are subject to a basic DBS check and a 3-year activity check.

This role offers a unique opportunity to contribute to vital healthcare services supporting the Ministry of Defence. If you're organized, detail-oriented, and passionate about providing top-notch administrative support, we'd love to hear from you!

Apply now and become part of an exceptional team at the Bulford Healthcare Facility.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.