Job Description

Our client the NPS based in Birmingham city centre are looking for a temporary employee to join their team as a Case Administrator.

This role will be initially for 3 months however there is a chance that it could be extended beyond that.

This position is full-time Monday - Friday, 37 hours per week. With a shift pattern of 9am - 5pm and is resident in the office.

The pay rate for this role is £11.44 per hour, paid on a weekly basis.

As a Case Administrator you will be responsible for supporting the business in ways such as offering administrative and clerical support with files attributed to its service users, offering support to reception when necessary, liaising with different departments / teams to ensure all data or information is shared correctly.

day-to-day duties will include the following:
-arranging and maintaining accurate offender and victim information on relevant databases
- On-site visitor direction and support
- Data Entry
- Diary Management
- Liaising with internal and external stakeholders in varied methods (Courts, Solicitors, Police)
- Liaising with service users to arrange & Maintain appointments
- Telephone enquiries
- Use of in house data bases & Software's
- Provide additional admin support as and when required
The ideal candidate for this role will have 12 plus months of recent Administration or similar clerical experience & proficiency with Microsoft packages. Training where necessary will be provided. Being able to demonstrate relevant transferable skills will be beneficial with a respect for process driven tasks.

The successful candidate will be subject to a vetting check due to the nature of the role.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.