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NPS Case Admin (Band 2)

  • Location:

    Cardiff

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Up to £11.59 per annum

  • Contact:

    Zack Tucker

  • Contact email:

    [email protected]

  • Job ref:

    BBBH398407_1740752061

  • Published:

    about 8 hours ago

  • Expiry date:

    30/03/2025

  • Startdate:

    ASAP

Job Description

Support Performance, Quality, Equality and Business Services functions in a fast-paced environment. Skills in Microsoft programmes required - especially Word, Excel, and Outlook
Provide a full range of support services to the NSD Wales and South West Unit, which will include the provision of a broad range of administrative functions as determined by the Senior Admin Officer which are not limited to but may include:
- System administration that supports operational staff
- Diversity, Equality and Performance administration
- General Office Administration
- To respond to correspondence and queries as required when monitoring the functional mailbox
- Health & Safety administrative support by recording home visit information/data
- Management and organisation of case load tracker by region
- Local information management using established Probation systems
- To deal with sensitive and confidential data in accordance with data protection requirements
- To upload and destroy paper based information efficiently when required
- To use keyboard skills to produce and present documentation effectively when required
- Support organisational vision and strategy for quality improvement within the WSW NSU
- Support the development and implementation of systems within the WSW NSU
- Assisting with the maintenance of computerised and manual records
- Promote a culture of innovation and continuous improvement
- Developing strong working relationships within the team and with other stakeholders
- Maintenance of management information for use within the division
- Share knowledge and good practice to inform the continual improvement of service delivery
- Provide information to colleagues where required
- Support a performance and quality-focused organisation
- Providing information, feedback and advice
- Participate in meetings as appropriate using appropriate skills, styles and approaches
- Liaise with staff to receive and collate information, compiling reports and submitting as necessary before deadlines
- Taking of minutes for core groups/professional meetings when required
- Answering office phone and taking messages when required

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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