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NPS Case Admin (Band 2)

  • Location:

    Telford

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Negotiable

  • Contact:

    Louise Arnold

  • Contact email:

    [email protected]

  • Job ref:

    BBBH397091_1739556008

  • Published:

    7 days ago

  • Duration:

    Ongoing

  • Expiry date:

    16/03/2025

  • Startdate:

    10/03/2025

Job Description

Responsible for setting up and maintaining accurate offender and victim
information on relevant approved databases.
· Ensure the effective administration of referrals to and relationships between
offender management, victims, interventions, service providers and external
agencies and partnerships to enhance positive outcomes, manage risk, and
reduce reoffending.
· Prepare, maintain and collate case and other records, files and management
information, in accordance with the standards required.
· Receive and distribute information and communications in an appropriate
manner, e.g. telephone, paper, e-mail.
· Provide cover for an effective and efficient reception and telephone enquiry
service
· Act as single point of contact within unit for specialist area of work as
required
· Deal fairly, effectively and firmly with a range of Service users, some of
whom may be in crisis, distress or who may display inappropriate or
aggressive behaviour, and to seek appropriate support in accordance with
the circumstances and office procedures.
· Make practical arrangements such as appointments, directions, etc., for the
implementation of the Sentence Plan.
· Carry out enforcement administration as required
o Scanning and archiving data, some of which is sensitive and highly confidential. Must have proven proficiency in ICT skills across the full range of Microsoft Office applications. Vetting level EHL1 as mandatory.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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