Job Description

Brook Street Recruitment is working with our Insurance client in Belfast who currently are recruiting for a Motor Damage Insurance Claims Handler to join their team based in Belfast City Centre.

Key Responsibilities:

• Role will involve reviewing and assessing motor claims
• Having high levels of empathy and understanding for our customers
• Depending on your level of experience this will involve taking claim notifications over the phone, providing updates on claims, and working with customers, brokers and service providers to progress claims towards settlement.
• Managing customer interactions in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction.
• Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement, or reimbursement.
• Supporting more experienced colleagues in the handling of complex cases
• Delivering the highest standards of quality and working with your colleagues to continuously improve

Requirements:

• Minimum of 5 GCSEs to include Maths and English
• Strong customer service skills
• Ability to work independently and as a team
• Confident, enthusiastic, and professional phone manner
• Ability to communicate with customers over the phone
• Experience of Microsoft Word and Excel desirable but not required

Benefits:

• A competitive salary with an achievable performance related bonus
• Exam sponsorship & study leave to achieve the Insurance Industry exams, with a reward upon completion.
• Sociable hours of work Monday to Friday with no weekend work.
• 25 days annual leave plus additional company days and time off for moments that matter. There are also options to buy more annual leave
• A generous pension contribution
• Life Assurance & Critical Illness Cover
• Home and motor insurance contribution

Salary can be disclosed on application - please send CV to Colleen Farquharson via the application link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.