Job Description

Description: AO candidates will primarily be allocated to either support roles (uploading, allocating work) or casework roles. These will be online applications where the individual will have to assess documentation supporting applications, for example from individuals wanting to enter the UK to visit. Face-to-face training will be delivered, and on-line/peer/manager guidance will be provided. All staff are expected to work to daily targets and performance will be monitored against quantity produced as well as the quality and accuracy of decision.
AO's who may be asked to move onto Casework will -

• use guidance and policy to consider and make well-judged decisions on customer applications, considering options, to daily targets with performance being monitored against quantity produced as well as the quality and accuracy of decision.
• Articulate non-complex decisions in a concise, clear manner verbally and in writing
• Undertake effective management of a non-complex caseload
• Support colleagues to deliver performance of a high standard
• Deliver against timeliness and quality targets, providing excellent customer service
• Manage team in-boxes and draft complex responses to customers

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.