Job Description

Job Title: Helpdesk Advisor (Hungarian)

Location: Peterborough
Job Type: Full-time, Long-term Temporary (6+ months)
Salary: £13.33 per hour
Hours: 37.5 hours per week

We are currently looking for a Helpdesk Advisor to support customers with a range of electronic products, to provide advice and support with software and hardware issues. Advisor will be fluent in Hungarian. This is a great opportunity for an individual who enjoy problem-solving and assisting customers with technical issues in a busy, supportive environment.

Key Duties & Responsibilities:

• Take customer calls, respond to emails, and assist via the company chat function regarding issues with electronic products.
• Accurately document customer queries and troubleshoot problems over the telephone.
• Provide troubleshooting advice and step-by-step solutions to help customers resolve issues, using the troubleshooting guidance documents provided.
• If an issue cannot be resolved remotely, arrange for an engineer to attend to the problem on-site.
• Maintain full, clear and concise notes on each case for follow-up and quality assurance purposes to aid engineers before they attend to fix the problem.

Ideal Candidates:

• Candidates must be Fluent in Hungarian.
• Strong communication skills, both written and verbal, in the required language.
• Exceptional customer service skills and the desire to ensure all customers receive the highest level of support.
• A keen interest in technology and troubleshooting.
• Previous experience in customer service, technical support, or a similar helpdesk role is an advantage.
• Excellent attention to detail
• Ability to work independently as well as part of a team.

Benefits:

• Free on-site parking.
• Pension contributions.
• Modern office environment.

Additional Information:
This is a full-time, long-term temporary position with a contract lasting at least 6 months. If you are someone who thrives in a customer service role and enjoys helping people resolve technical problems, give us a call.
To apply, please send your CV ti or call for more information 01733 968453

Brook Street NMR is acting as an Employment Business in relation to this vacancy.