Job Description

My transportation government client based in Manchester city centre is looking for an Executive Services Assistant to join their team in the centre with fantastic transport links.

A temporary contract for 6 months as a rate of £12 per hour, working 35 hours per week, with one late night every 2 weeks at their city centre offices with parking on site.

Brief Description

As an Executive Services Assistant, you will: - Supply an exceptional telephony and query management service to our senior-level clients. - Assist in achieving local Key Performance Indicators (KPIs) and ensure compliance with service level agreements (SLAs) within the Shared Services team. - Ensure that all processes adhere to statutory, regulatory, contractual, customs & excise, and group policy regulations.

If you believe that you have the relevant skills for this role then please apply online

We are seeking someone who is:

**Customer-Focused**: You'll be dealing with senior leaders, so excellent communication skills and professionalism are key.

**Personable & Dynamic**: Able to engage with clients and stakeholders confidently via phone, chat, and email.

**Flexible**: Willing to work across different areas such as payroll, expenses, and accounts payable.

**Meticulous**: Excellent time management and attention to detail are essential.

**Experienced in Payroll**: While not required, payroll knowledge will give you a distinct advantage.

Main Responsibilities

• Accountable for the delivery of a right first time query management service to our most prestigious customers in the business.
• Operate an informative and inclusive executive service responding to queries via a range of communication methods, including but not limited to telephone and emails.
• Deliver a right first time customer service to senior stakeholders. Take ownership of delivering a quality end to end process of query, investigative and response management to the most senior stakeholders in the business.
• Establish firm relationships with customers and certify at every point of contact they are provided with the upmost service and updates on their queries.
• Operate consistency in your approach to query management
• Improve levels of trust when representing the executive service team with the wider shared service team and key stakeholders of the service.
• Take personal ownership for the activities allocated, be aware of related measures and work with others to achieve these key performance indicators within the executive services team.
• Develop / continually improve relations with key stakeholders, play your part in embedding a customer centric culture where all team members consider the impact on customers and their future requirements.
• Work with others to support a culture of operational responsibility where individuals, take personal ownership for delivery.

Essential

• Exceptional customer focus/engagement
• Have a passion for customer quality engagement and delivery
• Proven administrative / analytical skills
• Experience of delivering continuous improvement
• Excellent communication skills, flexible and adaptive
• Excellent attention to detail and accuracy

Desirable

• Good knowledge of business practices and servicing clients
• ORACLE eBusiness Suite experience

If you believe that you have the necessary skills for this role, then please apply online

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.