Job Description

Have you ever wanted to work within the civil service? Are you confident in your administration and customer service skills? If so, then please read on as we are looking for Executive Office

Location: York - 2nd Floor, West Offices Station Rise York North Yorkshire YO1 6GA United Kingdom
Temporary until March 2025 subject to further extension Hybrid with two working days in the York office
Payrate: 12.74

Role Overview:

Job summary

There has never been a more exciting time to be working in active travel, and Active Travel England (ATE) is at the forefront of this high-profile agenda. Active Travel England is helping to deliver the Government's ambitious vision for half of all journeys in England's towns and cities to be walked or cycled by 2030. Joining ATE now represents a genuine opportunity to shape transport policy in a time when other wider considerations like transport decarbonisation and economic growth are central government priorities.

One of the core functions of ATE is its Inspectorate function, which supports local authorities across the country to develop high quality, safe active travel infrastructure. As the Inbox Manager & Administration Officer you will provide crucial support to the Inspectorate division and will need to be highly organised and adaptable, flexing to the demands of the work whilst ensuring that business critical tasks are completed to deadlines.

You will play an essential role in ensuring that all correspondence coming into Active Travel England for the attention of the Inspectorate is dealt with professionally and punctually, whilst also providing administrative support on day-to-day corporate activities.

Duties and responsibilities

• Oversee the management of the Inspectorate designated internal inbox, working with Inspectors and the ATE Correspondence manager ensuring that all Inspectorate correspondence is received in the internal inbox and responded to appropriately in a punctual timeframe.
• Keep the Inspectorate inbox in good order, ensuring that information is retained as appropriate and can be accessed with ease as and when necessary.
• Ensure that corporate messaging is cascaded appropriately across the Inspectorate division, and activities are completed in accordance with the Business Rules.
• Handle sensitive information with discretion and confidentiality.
• Work across the Inspectorate division to provide support on tasks which could include corporate reporting, financial reporting and payments, performance management, directorate communications and other core corporate functions.
• Build strong working relationships with key colleagues in the Inspectorate division and more broadly to ensure you can support senior leaders as well as making cross-team connections.
• Contribute to the efficient running, resource prioritisation and resilience of the team, directorate, and the wider agency.
• Escalate urgent correspondence, tasks or issues as necessary.

Person specification

About you

• Excellent judgement and decision-making abilities
• Strong organisational skills and a good multi-tasker, with the ability to work independently, prioritise effectively and keep calm under pressure in a stretching, busy role
• Personable and able to build positive relationships with colleagues
• Good written and verbal communication
• Proactive approach and good problem-solving skills
• Confident at handling sensitive information with discretion

Behaviours

Managing a Quality Service

• Develop, implement, maintain and review systems and services to ensure delivery of professional excellence
• Successfully deliver high quality outcomes that meet the customers' needs and gives value for money
• Identify risks and resolve issues efficiently

Delivering at Pace

• Show a positive approach to keeping the whole team's efforts focused on the top priorities
• Promote a culture of following the appropriate procedures to ensure results are achieved on time whilst still enabling innovation
• Ensure the most appropriate resources are available for colleagues to use to do their job effectively

Working Together

• Encourage joined up teamwork within own team and across other groups
• Collaborate with these to share information, resources and support
• Invest time to develop a common focus and genuine positive team spirit where colleagues feel valued and respect one another.

Knowledge and experience

Significant demonstrable experience of working in an administrative / support role

• Significant demonstrable experience of using Microsoft Office Applications, Microsoft Windows, Email and the Internet. (Intermediate level.)
• Experience using Power Automate, Oriel and/or TIS.
• Experience of organising and running meetings and events including minute taking
• Experience of working in a diverse and complex organisation
• Experience of working in a team environment
• Experience of working to set protocols and procedures
• Experience of working to deadlines
• Experience of effectively communicating routine information using clear and appropriate formats
• Previous experience working in the NHS or training and education environment
• Understanding and knowledge of database systems. Responsible for maintaining one or more information systems such as a database, eportfolio, etc.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.


If this sounds like the role for you, apply now!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.