Job Description

Customer Service Co-ordinator

Location: West Bromwich | Hours: 8:45 AM - 4:30 PM (36.25 hours/week)

Salary: c£30,000 (depending on experience)

We're looking for a dedicated Customer Service Co-ordinator to join our team and play a key role in ensuring smooth and efficient customer operations.

Responsibilities:

• Manage and coordinate customer orders via email, telephone, and customer portals in line with ISO9001 standards.

• Proactively monitor and communicate order progress to ensure On Time In Full (OTIF) deliveries.

• Respond to customer queries and requests promptly and professionally.

• Work closely with internal teams including Operations, QA/QC, Warehouse, R&D, and Sales to ensure a seamless customer experience.

• Build and maintain strong relationships with global customers and freight partners.

• Prepare, calculate, and track accurate quotations in a timely manner.

• Coordinate and prepare documentation for the domestic and international transport of goods, ensuring full compliance with transport regulations (road, air, and sea).

• Ensure timely and accurate order completion to meet monthly, quarterly, and yearly targets.

• Participate in sales and operations meetings, provide customer updates, and circulate meeting minutes.

• Monitor customer order patterns, analyse trends, and provide accurate forecasting updates.

• Support administrative duties including filing, scanning, and hosting visitors.

Skills & Qualifications:

• Strong communication, organisational, time management, and problem-solving skills.

• Minimum of 2 years' experience in export and shipping operations.

• In-depth understanding of international shipping regulations.

• Relevant qualifications in the transport of Dangerous Goods (IMDG, IATA, ADR).

• Experience using Sage X3 or similar ERP systems.

• Proficient in Microsoft Word & Excel.

• GCSEs in Maths and English, plus NVQ Level 2 or higher.

Benefits:

• Competitive salary (c£30,000 depending on experience)

• 36.25 hour working week

• 25 days holiday + all UK bank holidays

• Free life assurance cover and a generous paid sick scheme (after qualifying period)

• Access to a stakeholder pension scheme

• Voluntary employee medical cash benefit plan

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.