Customer Service Advisor Required ASAP
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Location:
Chesham
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Sector:
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Job type:
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Salary:
£25000 - £27000 per annum
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Contact:
Katerina Tsantikou
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Contact email:
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Job ref:
SS24CH_1713513230
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Published:
14 days ago
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Expiry date:
19/05/2024
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Startdate:
ASAP
Job Description
Our client, based in the Chesham area are looking to add a Customer Service Advisor to their Customer Service team due to growth within the business.
Responsibilities will include:
- Build sustainable relationships and trust with customers and the external sales team through open and interactive communication
- Manage incoming phone calls
- Meet personal/customer service team KPI`s and targets
- Handle customer complaints, providing appropriate solutions and alternatives
- Liaise with the 3PL warehouses ensuring all correct information is sent in order for orders to be fulfilled correctly and on time
- Raise quotations when requested
- Identify and assess customers` needs to achieve satisfaction
- Requirements and skills:
- 2-3 years of experience working in a busy office environment
- Strong phone mannerisms
- Outstanding communication skills
- A strong team player
- Flexible and keen to learn
- Good knowledge of how to use Microsoft Office
Benefits:
- Base salary £27,000 per annum
- Company pension
- 5% bonus opportunity per quarter based on hitting sales target (therefore opportunity to earn 20% bonus in a year)
- 25 days holiday per year + statuary holidays
- Car parking provided
- Office based Mon-Fri 9am-5pm
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