Job Description

Customer Service Advisor

Location - Loughborough

Hours - Full time Shift work (12hour shifts, 4 on - 4 off)

Salary - £11.44, DBS required

Brook Street have the pleasure of supporting a Customer Service Advisor Role in Loughborough

Front Office/Reception

• Establish positive relationships with the residents, Res-Life Team, colleagues, suppliers and stakeholders
• Provide excellent customer service through the operations of the reception services of the Village
• Answer the village phones
• Manage the initial contact with residents and visitors
• Prepare and issue keys to residents
• Check in all individuals and groups to the Village, ensuring that payments are received for all bookings in accordance with residential procedures
• Liaise with and respond to resident queries in a friendly and efficient manner
• Communicate with residents on a regular basis, by email or other methods
• Conduct regular student surveys
• Monitor and update front-office/reception systems and processes as required

Sales and Marketing

• Track, record and report the source of sales enquiries
• Respond promptly to prospective customer enquiries
• Support the Sales team by passing on leads for group summer bookings, and administrating the booking once contracts are agreed
• Conduct show rounds with prospective customers and their families
• Manage booking enquiries from residents and visitors
• Make outbound telephone sales calls
• Update the sales database
• Support the Village Manager or Sales team with sales and marketing planning
• Record all feedback and forward to the appropriate personnel

Accommodation Administration

• Process all applications and re-applications for the Village and enter onto the StarRez database
• Administer the allocation of rooms
• Update and maintain computerised records of residents
• Conduct room inspections
• Provide regular and ad hoc reports as required
• Ensure the accurate maintenance of records relating to maintenance, Health and Safety and incidents in the Village

The ideal candidate will have strong customer service experience

If you are interested in applying please call Alison 07483956085 or Apply today for immediate consideration - they are looking for people to start ASAP