Job Description

Brook Street are recruiting for Customer Service Advisors to join our client based in Plymouth City Centre

SHORT TERM 4 WEEK ASSIGNMENT - £13.90 PER HOUR - 37 HOURS PER WEEK MONDAY TO FRIDAY WITH SHIFTS BETWEEN 7AM & 7PM - START DATE 3/3/25

These roles are customer service based, working onsite for 4 weeks providing support to our client, who are based in Plymouth City Centre with good transport links.

We want to hear from candidates with a passion for providing excellent customer service, who can hit the ground running with great communication skills alongside good working knowledge of Microsoft packages such as Word, Excel and Outlook.

As a Customer Service Advisor, you'll be providing exceptional service to customers by handling inbound calls and assisting with enquiries. You'll support the Valuation Office Agency, ensuring customers understand processes, providing clear advice, and offering a professional experience.

• Providing excellent customer service via telephone.
• Ensuring that customers provide all necessary information and providing them with clear advice based on their query.
• Providing assistance including explaining procedures or policies, supporting customers to understand our processes and justifying decisions.
• General administration including using our tools and databases to gather and analyse data.
• Meeting performance targets such as call handling time.

We are looking to recruit 20 advisors and you must be able to start on the 3rd March 2025 and commit to the full 4 weeks, possibly 6 weeks.

The roles are subject to referencing and a basic DBS check

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.