Job Description

Job Title: Customer Advisor

Location: Newtownards

Working Hours: Monday to Friday, 9:00 AM - 5:00 PM

Salary: £12.59 per hour

Company Overview:

Join our dynamic team as a Customer Advisor for a leading housing client in Newtownards. We provide exceptional service and support to our clients, and we are looking for motivated individuals who share our commitment to excellence.

Key Responsibilities:

• Provide outstanding customer service to clients via phone, email, and face-to-face interactions.
• Assist customers with inquiries regarding housing services and provide accurate information.
• Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery and improve processes.

Qualifications:

Minimum of 4 GCSEs or equivalent qualifications.

At least one year of experience in a customer service role.

Strong communication skills, both verbal and written.

Ability to work effectively in a fast-paced environment.

Proficiency in using computer systems and software.

What We Offer:

Competitive hourly wage of £12.59

34 days holiday

If you are passionate about helping others and have the required experience, we invite you to apply for this exciting opportunity. Please submit your CV via the "Apply" link demonstrating your experience, or you can call the office on 02890881100 and speak to Donna

Brook Street NMR is acting as an Employment Business in relation to this vacancy.