Job Description

Role: Service advisor
Hours: Mon - Fri 7:30am - 5:30pm with every other Saturday 8am - 12pm
Salary: £26,000 + bonus scheme

Recruiting for my client based in Tunbridge Wells who are looking for a service advisor to joining their growing team.

You will be

• Providing customers with a warm, inviting, and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
• Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
• Successfully manage the flow of information between the workshop, the rest of the business, and the customer to guarantee a highly satisfactory customer experience and meet brand standards.

Department/Business/Location:
Service
Reports to:
Aftersales Manager

KEY RESPONSIBILITIES

• Providing exceptional levels of customer service and ownership throughout your customer's experience.
• Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
• Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
• Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
• Confidently establish an understanding agreement with the customer of the work to be carried out.
• Accurately maintain the service department loading system in line with workshop capacity.
• Manage the handover and administration and explain the work carried out on the vehicle, ensuring customers' full understanding and authorisation.
• Understand and adhere to manufacturer service requirements.
• Maintain safe working practices and abide by high standards of the business.
• Take on additional responsibilities as required by the business.

Skills & Requirements
Essential

• Full UK driving licence.
• Organised.
• Smart appearance.
• Confident.
• Ability to excel in a team-based environment and achieve common goals.

Experience
Desirable

• Relevant experience in a customer-facing role delivering excellent service.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.