Job Description

Brook Street is excited to partner with a prominent company in the energy sector as they seek motivated Credit Control Agents to join their dynamic team in Northern Ireland (This role is fully in Northern Ireland and not mainland UK). This full-time, permanent position is ideal for individuals who thrive in fast-paced environments and are committed to maintaining financial health through effective cash collection strategies.

Key Responsibilities

• Cash Collection Management: Oversee cash collections for residential accounts, ensuring timely processing of payments.
• Policy Compliance: Adhere strictly to the company's credit policies, ensuring fairness and consistency in all customer interactions.
• Proactive Communication: Make outbound calls to follow up on overdue payments and address credit control issues.
• Performance Targets: Meet or exceed cash collection targets and key performance indicators (KPIs) to support financial objectives.
• Debt Management: Identify overdue accounts and initiate referrals for external debt collection or legal action when necessary.
• Payment Plans: Collaborate with customers to establish suitable payment plans aimed at reducing outstanding debt.
• Debtor Oversight: Manage outstanding debtors, ensuring all accounts are tracked and properly handled.
• Customer Service Support: Address customer service inquiries related to payments, providing prompt and effective resolutions.
• Professional Communication: Respond to emails and communicate clearly with customers and internal teams.
• Reporting: Prepare regular reports on cash collections, outstanding debts, and other critical financial metrics.
• Aged Debt Investigation: Investigate aged debt issues, resolving or escalating them as necessary for timely resolution.
• Additional Support: Assist with various tasks to support the credit control team and broader business operations.

Experience and Qualifications

• Experience: 1-2 years of experience in credit control or accounts receivable is preferred.
• Knowledge of Collections: Strong understanding of the collection process with a results-driven mindset.
• Team Player: Ability to work collaboratively while also being self-motivated and proactive in improving performance.
• Customer Service Skills: Excellent written and verbal communication skills are essential.

This job description reflects the responsibilities associated with the position as understood by Brook Street's client. It is not intended to be exhaustive or definitive. Each employee will have an individual work plan agreed upon following their appointment. Brook Street's client is an Equal Opportunity Employer.

Benefits

• Competitive Salary
• Defined Pension Contribution
• Healthcare Allowance
• Staff Discounts
• Hybrid Work Options (role dependent)
• Health and Wellbeing Supports
• Learning and Development Opportunities
• Commitment to Career Advancement with internal job postings encouraged across the business

If you are interested in this opportunity, please apply within or contact Jake Knocker for further information.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.