Job Description

Exciting Administrative Support Opportunity at MOJ Queensway House!
Brook Street is thrilled to offer a fantastic full-time, temporary position with the Ministry of Justice. Join a dynamic, fast-paced team at Queensway House, where you'll play a crucial role in supporting the enforcement of monetary orders and helping uphold justice.
Why You'll Love This Role:

• Work-Life Balance: Enjoy a full-time schedule of 37 hours per week, Monday to Thursday (8:30 AM - 5:00 PM) and Friday (8:30 AM - 4:30 PM), with a one-hour lunch break.
• Convenient Location: Work at MOJ Queensway House, The Hedges, St Georges, Weston Super Mare, BS22 7BB
• Comprehensive Training: No prior court experience? No problem! You'll receive thorough on-the-job training to help you excel.
• Career Growth: This temporary role, with a contract until 31/03/2025 (and the potential for extension), offers opportunities to develop skills and advance within the Ministry of Justice.
• Competitive Pay: Start at £11.59 per hour, increasing to £11.88 after 12 weeks of work.

What You'll Be Doing:
As a key member of the admin team, you'll be responsible for:

• Data Management: Inputting case details, processing paperwork, and assisting with telephone debt recovery to support court order enforcement.
• Decision Making: Taking decisive actions regarding enforcement steps for defaulters.
• Customer Correspondence: Answering inquiries, handling customer calls, and coordinating with agencies such as bailiffs, DWP, and employers.
• Collaboration: Working with multiple teams and agencies to ensure judicial decisions are enforced efficiently, while offering guidance on court procedures.
• General Administration: Managing routine tasks such as photocopying, faxing, filing, archiving, and handling office communications.

What We're Looking For:

• Excellent Communicator: Strong verbal and written communication skills to interact effectively with customers and external agencies.
• Tech-Savvy: Confident using Microsoft Office tools like Outlook, Word, Excel, and Teams. Experience with bespoke government systems is a bonus.
• Highly Organised: A detail-oriented approach, capable of staying organised and meeting targets in a high-pressure environment.
• Reliable and Adaptable: A flexible team player who can shift between tasks easily and work efficiently under deadlines.

This position is perfect for someone who thrives in a structured environment, enjoys public interaction, and is eager to build a meaningful career in the justice system.
Please note: The successful candidate will be subject to a Standard DBS check and 3-year referencing.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.