Job Description

Brook Street is excited to partner with our client in Ballymena to recruit an experienced Telephony Operator.

This is a fantastic opportunity to join a dynamic team

Key Responsibilities

• Answer incoming telephone calls and provide expert advice, ensuring a positive experience for all callers.
• Accurately input data, maintain comprehensive records, and generate reports to support operational efficiency.
• Collaborate various departments, facilitating smooth communication and service delivery.
• Provide timely updates and essential information to Housing Officers to assist in their roles.

Essential Requirements

• Exceptional verbal and written communication abilities, with a strong focus on interpersonal skills.
• A proven track record of delivering outstanding customer service in a fast-paced environment.
• Capable of managing multiple tasks effectively while maintaining composure under pressure.
• Strong skills in data entry and record-keeping.
• Willingness to work variable shifts, including evenings and weekends.

Educational Background:

• A minimum of 5 GCSEs graded A-C is required.
• Background Check: An AccessNI check will be necessary for this role.

Working Conditions

• Hours: 0800 - 1700, with variable shifts scheduled from Monday to Sunday. Times of work may change, must be fully flexible
• An hourly rate of £11.59, paid weekly.
• Fully office based.

Benefits:

• Enjoy 34 days of annual leave, including 12 bank holidays, promoting a healthy work-life balance.

How to Apply
If you are enthusiastic about making a difference and possess the skills outlined above, we encourage you to apply! Please submit your up-to-date CV via the link or contact our branch to speak with Ciara

Brook Street UK LTD is proud to be an equal opportunities employer, committed to fostering a diverse and inclusive workplace.