Technical Customer Service Advisor
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Location:
Belper
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Sector:
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Job type:
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Salary:
Annual bonus
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Contact:
Sinead Randall
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Contact email:
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Job ref:
VaillTech_1722431449
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Published:
3 months ago
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Expiry date:
28/08/2024
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Startdate:
Asap
Job Description
Join our client, a market-leading boiler company, as an experienced Technical Advisor. Work as part of a team to provide expert technical advice to gas engineers and customers. Comprehensive training is provided.
Minimum Requirements:
- Passion for customer service
- Strong problem-solving skills
Location:
- Belper, Derby (office-based)
Salary and Hours:
- £25,756 per annum, plus bonus up to £1,500 and available overtime
- 39.5 hours per week
- Hours: 8 am - 6 pm (Mon-Fri) and 9 am - 12 pm (Saturday)
Start Date:
- As soon as possible
Your Role:
- Provide technical advice to Gas Safe registered engineers and end users
- Interpret and explain technical information clearly and diplomatically over the phone
Rewards and Benefits:
- Comprehensive training period
- Annual bonus scheme
- 25 days annual leave, with a day in lieu if working on bank holidays
- Generous pension scheme: employee pays 1%, company contributes 7%
- Employee assistance programme, free flu jabs, and eye tests
- Subsidised on-site bistro
- Access to employee benefits hub
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