Team Leader
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Location:
Belfast
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Sector:
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Job type:
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Salary:
Up to £27977 per annum
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Contact:
Colleen
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Contact email:
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Job ref:
BEL/303381_1717058974
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Published:
3 months ago
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Expiry date:
29/06/2024
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Startdate:
June 2024
Job Description
Brook Street Recruitment is working on behalf of our client - a well-known security company to recruit an experienced team leader to join the expanding business.
The role will involve managing a team of Arc Room Controllers.
Duties
- Ensure the effective running of the shift team
- Manage the event and call handling performance of the shift team to achieve and exceed KPI`s
- Responsible for maintaining and improving on the quality of work being delivered by the team
- Ensure full compliance to NSI and other Industry Standards
- Monitor and manage the personal development needs of the team
- Hold one to one meetings to improve motivation and morale
- Help identify, develop and deliver training/coaching of the team
- Assist in the analysis and resolution of selected customer complaints
- Maintain a relevant production of succinct and timely reports for all aspects of shift team`s performance across all activities
- Ensure appropriate technical and operational knowledge is kept up to date to allow input to the Monitoring Services continuous learning and process improvement plans
- Ensure Health and Safety standards are followed within the SOC
- Ensure company standards, principles and values are upheld and openly promoted
OTHER
- The post holder is expected to show courtesy and respect towards colleagues, service users and members of the public with whom they come into contact at all times.
- Managing time and prioritising workload effectively
- The post holder is expected to consistently demonstrate a high level of accuracy, attention to detail, and professional attitude
- Staff are expected to demonstrate their commitment to company Monitoring Services by their regular attendance and the completion of tasks allocated to them.
- All staff must comply with company no smoking policy on company premises.
- All duties are carried out in compliance with company Health & Safety Policy, other company policies and statutory requirements.
ESSENTIAL CRITERIA
- Must have a minimum 2 years supervisory experience in an operational role
- Must have a minimum of 5 GCSEs including English and Maths at grade C or above (or equivalent)
- Comprehensive IT skills including ability to use all MS Office packages, including Excel
- Ability to operate in a professional and confidential manner at all times
- Excellent communication skills, both written and verbal.
- Able to communicate effectively with all levels of business, internal & external
- Self-motivated and able to work on their own initiative
- Strong organisational and time management skills
- Good people development and management skills
The role will require the person hired to work on a rota basis of shifts
7am to 7pm and 7am to 7pm - usually 36hrs one week and 48hrs the next
The salary for the role is £27,977 per annum and an uplift of £15 will be paid for each night shift worked on top of this salary.
If interested please send CV to Colleen Farquharson via the apply link
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