Job Description

Job Title: Customer Service Advisor - At-Risk Customer Support
Type: Permanent, Full-time

Salary: £26,000 - £30,000 (depending on experience)

Location: Watford (Free parking on site)

On site initially then Hybrid after completing probation
Start date: 10th December (full attendance required for 6 weeks training)

About the Role:
We are seeking empathetic and proactive customer service advisors to join our team and support vulnerable and at-risk customers. You will contact customers via calls, webchat, and email, offering assistance and providing a high level of care, promoting Responsible Play.

Key Responsibilities:

• Analyse customer data to identify "at-risk" indicators.
• Reach out to customers who need support, providing empathy and reviewing their accounts with them.
• Handle sensitive conversations with professionalism and compassion.
• Maintain accurate records of customer interactions.
• Act as an ambassador for the company, ensuring a positive customer experience.

What We're Looking For:

• Strong communication and people skills.
• Experience managing difficult or sensitive conversations with empathy.
• A calm, solution-focused approach when addressing customer concerns.
• A willingness to learn company policies and procedures.
• Previous customer service experience is required.

What We Offer:

• Comprehensive 6-week training to get you up to speed.
• Opportunities for career growth and professional development.
• Competitive salary of £26k - £30k, based on experience.
• Permanent, full-time position.
• Free on-site parking at our Watford office.

Please Note:
This role is associated with the Gambling Association, as such, you will be required to pass a DBS and Credit check.

Ready to Apply?
If you're passionate about helping others and have the skills we're looking for, apply today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.