Job Description

Sales Support Executive -Full-time
Pay: From £30,000 - £35,000per year. Negotiable depending on experience level
Shift:
· 8-hour shift, 8:30 am to 4:30pm (Hours subject to change depending on role needs upon date of hire)
Supplemental Pay:
· Bonus opportunities

The Sales Support Executive is responsible for working collaboratively in a team-oriented environment to provide the highest level of customer satisfaction, while maintaining speed and accuracy to secure orders. My client is a growing business looking for key team members to take the company to the next level.

Day To Day Duties:

• Handle inbound / outbound phone activity to assist architects, designers, custom home builders, general contractors, and building material distributors with consultative feedback on their relevant projects
• Provide customers with technical product knowledge and upsell them on our product offerings and end-to-end custom solutions.
• Respond to customers inquiries about their order updates, lead times, and transit times.
• Work through any customer service related issues, such as product issues/damage, unsatisfactory turnaround times, transit damage, etc, all whilst being able to ensure the customer of a positive experience. You may work directly with the sales/production/transit team to identify issues and come up with solutions for the customer.
• Assist the inside sales team in qualifying all of the details of projects and orders and guide customers through the buying process
• Support generating quotes and review drawing documents as needed to finalise orders

Required Skills:
· Professional high-energy, fast-paced, focused
· Proactive selling skills
· Fanatical customer service skills
· Effective communication skills
· Advanced computer skills

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.