Job Description

Retirement Living Area Manager

Location: Bristol Region
Pay Rate: £21.00 per hour
Hours: 36 hours per week
Start Date: 18th November

Role Overview

Brook Street Social Care is seeking a dedicated Retirement Living Area Manager to lead our team in providing exceptional housing management and support services. This role focuses on staff management and customer engagement, ensuring that we build solid foundations for our communities and deliver high-quality services to our residents.

Key Responsibilities

As the Retirement Living Area Manager, your primary responsibilities will include:

• Housing Management: Ensure all housing management requirements are effectively implemented and maintained.
• Compliance Oversight: Guarantee that local service delivery aligns with regulatory, statutory, and internal governance standards.
• Performance Management: Oversee the performance and development of your team, utilising performance management frameworks to drive excellence.
• Customer Engagement: Foster a culture of outstanding customer service and engagement, ensuring that residents' needs are prioritised.
• Budget Management: Adhere to service budgets, manage costs effectively, and provide timely information during budget-setting processes.
• Team Development: Lead and motivate a team of over 10 Housing and Well-being Coordinators, promoting best practices in areas such as tenancy management, safeguarding, and customer engagement.

Skills and Experience

Essential:

• Proven experience in managing extra care or sheltered housing properties.
• Strong people management skills with experience in handling HR issues such as absence management and performance improvement.
• A current full driving license and access to a vehicle for business purposes.

Preferred:

• A track record of achieving targets and KPIs within a similar role.
• Qualification from the Chartered Institute of Housing or equivalent training/experience (preferred).

Benefits

• Weekly Pay: Enjoy the convenience of weekly payments.
• Accrued Holiday: Benefit from accrued holiday pay for better work-life balance.
• Training Opportunities: Access continuous professional development to enhance your skills.

Key Outputs

Success in this role will be measured by:

1. Adherence to service budgets and effective cost management.
2. Maintenance of voids and re-let times within required levels to maximise income.
3. Minimisation of customer arrears through proactive management.

Why Join Us?

This is an exciting opportunity to make a meaningful impact in the lives of our residents while leading a dedicated team. If you are ready to embrace change and drive high standards in retirement living, we want to hear from you!

Application Process

To apply for the position of Retirement Living Area Manager, please submit your CV along with a cover letter detailing your relevant experience and why you would be an excellent fit for this role. For further information, please contact Regan at Brook Street Social Care on 0117 471 0105. Join us in creating vibrant communities where older adults can thrive!