Job Description

12 Month temporary Assignment with one of our fantastic Public Sector clients in Newport


Do you have an Admin background or Customer Service background and are you looking for Term Temp work for a large Public Sector Employer in Newport?

To process updates to the Design and Trademark registers in response to requests received from internal and external customers.

Main Duties:

" To examine all newly filed Trade mark recordal forms and their accompanying legal documentation to ensure they meet the legal requirements for filing (using the Trade Marks Act and Rules).

" To examine all newly filed Design recordal forms and their accompanying legal documentation to ensure they comply with our legal requirements for filing (using the Registered Designs Act and Rules).

" To accurately update the relevant registers with the information provided on the form or ensure deficiencies/anomalies are brought to the customer's attention via letter/email/telephone addressing all points and suggesting ways forward where appropriate.

" To explain verbally and/or in writing how a decision has been reached in a professional and customer friendly manner. To investigate and respond to gaps, errors and irregularities in information.

" To answer telephone calls promptly and provide constructive advice to ensure a high standard of customer care. To take notes of the content of calls and annotate cases when necessary.

" On a rota basis to respond to emails sent to the group Recordals Email Account within 24 hours.

" Once trained on the role, to participate in answering calls and emails for our information centre and helping other teams as and when required.

Other Info:

This role will be carried out in-line with IPO Hybrid working arrangements where we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. The requirement for attendance on-site at our Newport office can vary by role but will be a minimum of 1 day a week.

You will be required to attend site for additional workshops, training, and other business essential work as and when required. This may be short notice.

Pay and Benefits:
£12 per hour.
Free on site parking.
Close to local bus routes.

This role is subject to a Basic DBS.

PLEASE BE ADVISED THAT DUE TO THE AMOUNT OF APPLICATION WE RECEIVE ONLY THOSE WITH THE RELEVANT EXPERIENCE AND SKILLS WILL BE CONTACTED


At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.



Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.



Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.



Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing the role's navigation link and your qualifications. We are committed to engaging with you.


Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.