Job Description

🌟 Exciting Opportunity Alert! 🌟

Our award-winning Estate Agency client are looking for a highly successful and experienced Property Manager to join their East Oxford office.

If you thrive on recognition and aspire to excel in everything you do, this is the perfect opportunity! Join a department offering a fantastic opportunity for proactive and outgoing administrators to progress their career in a client focused role. Rewarding excellent customer service, attention to detail and upselling skills.

As a property Manager your responsibilities will include:
* Provide a designated group of client's with property management services encompassing renewals, repairs, deposits and lettings account.
* Deal with enquiries and ensure they are dealt with efficiently and in line with agreed service standards.
* Follow the procedures/process maps ensuring key time scales are met
* Investigate/ resolve queries and problems. Advise/recommend course of action on property issues
* Liaise with third party supplier to arrange works to be undertaken
* Develop and build strong relationships with key Clients and treat them as individuals
* Liaise/negotiate between Landlords and Tenants
* Ensure that all relevant people are kept informed and up to date with progress particularly in relation to client issues / complaints. Manages expectation and ensure you follow up all queries.
* Takes appropriate action to pre-empt complaints. Takes appropriate action to investigate and resolve complaints.
* Promotes additional services and meet third party referral targets
* Develop and apply an understanding of legal requirements

🎯 Ideal Candidate Qualities:

• Previous Estate Agency and customer services experience
• Target driven and tenacious, with demonstrable evidence of achievements
• Motivated and enthusiastic
• Display high standards of service and presentation
• Good organisational skills
• Hold a full driving license, have your own car and be insured for Business Use

What our client can offer:

- 🎓 Comprehensive Training: Learn the ins and outs of the company and market share generation methods.

- 💰 Unlimited Earning Potential: Enjoy uncapped commission opportunities and bonus incentives.

- 📈 Continuous Growth: Thrive with ongoing career and personal development opportunities.

- ✈️ Rewarding Success: Qualify for annual award trips and exciting prizes.

- 🎂 Celebrating You: Enjoy a paid day off for your birthday after successfully passing probation.

- 🌴 Increased Perks: Watch your holiday entitlement grow with each year of service.

- 🩺 Healthcare Benefits: Access personal private healthcare upon successfully passing probation.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.