Job Description

Brook Street Recruitment is working with our client in Ballyclare to recruit a Parts Supervisor

Key Duties & Responsibilities

• Day to day supervision of a team of parts people - managing performance against targets, conducting probationary reviews, performance appraisals & progress meetings, managing absence etc.
• Coaching and developing parts team members - identifying training needs, ensuring these are followed up on
• Parts sales to customers via telephone and face to face
• Developing and growing our established online parts sales presence
• Coordinating stock checks and discrepancy checks
• Creating and maintaining price support for parts cases
• Management of stock inventory and stock health
• Allocation of key customers to the parts team and follow up on parts sales progress
• Liaison with other departments on current promotions and implementation of these (working with internal marketing team to publicise)
• Analysing parts sales spend and reporting on this
• Relationship building with customers - building up existing customer accounts and business development to identify and secure new customers for parts sales
• Ensuring that customer demands are met, and that the correct solution is supplied
• Complying with all relevant health and safety regulations and best practice and promoting this throughout the after-sales department
• Adhoc duties commensurate with the position

Criteria

• Relevant parts sales experience, working within a franchised dealership parts department
• Experience of working in or knowledge of the plant or agri industry
• Previous experience of supervising staff performance
• Previous experience of managing customer demands and expectations to the required standard
• Possession of a valid, full driving licence
• Leadership & People Management experience
• Must be an effective and supportive member of a high performing team that pro-actively supports others to achieve the overall targets
• Organisation - Can work methodically within defined processes and pays attention to detail
• IT Skills - Ability to use common computer packages and systems

The core hours of work will be Monday to Friday; 08:30 - 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements.


Please send CV to Colleen Farquharson via the apply link