Job Description

Job Title: Parts Call Centre Advisor - Diss

Job Summary

We are seeking a highly motivated and organised individual to join my clients dynamic Parts Call Centre team in Diss. As a Parts Call Centre Advisor, you will play a crucial role in delivering exceptional customer service by handling inbound calls, advising, selling, and ordering parts for both trade and public customers. This position offers a competitive salary package, comprehensive training, and opportunities for career growth.

Key Responsibilities

Customer Service: Answer all inbound calls in a timely and professional manner, ensuring customer queries are resolved efficiently.

Parts Sales and Ordering: Advise customers on suitable parts, process sales transactions, and manage orders for both trade and public clients.

Communication and Networking: Utilise excellent communication skills to build strong relationships with customers and internal stakeholders.

Organisational Skills: Maintain accurate records, manage orders, and ensure all customer interactions are documented correctly.

Attention to Detail: Ensure all transactions are processed with precision, minimising errors and enhancing customer satisfaction.

Requirements

Communication Skills: Excellent verbal and interpersonal skills to effectively communicate with customers and colleagues.

Organisational Skills: Ability to manage multiple tasks simultaneously while maintaining attention to detail.

Training and Development: No prior experience is necessary; comprehensive training will be provided to ensure success in the role.

Career Progression: Continuous training opportunities will be available to enhance your knowledge and skill set for future career advancement.

Benefits

Competitive Salary Package: Basic salary plus a bonus scheme to reward performance.

Generous Leave: 30 days annual leave, including bank holidays.

Pension Scheme: Comprehensive pension plan to support long-term financial security.

Life Insurance: Life insurance coverage for added peace of mind.

Recommend a Friend Scheme: Incentives for referring friends and colleagues to join our team.

Staff Discounts: Exclusive discounts on products and services.

My Client is celebrating 50 successful years in the motor industry and is committed to providing an exciting and supportive work environment. They value diversity, inclusivity, and continuous learning, making this an ideal opportunity for those looking to grow their career in a dynamic and expanding company.

How to Apply

If you are motivated, organised, and passionate about delivering exceptional customer service, apply today to join their team in Diss.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.