Job Description

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. Court Usher - Part Time

Location: Norwich Magistrates' Court - Fully On-Site
Salary: £11.44 per hour
Working Hours: Part-Time: 14.8 hours per week, over two days (either Wednesday & Friday or Thursday & Friday)

If you're seeking an engaging opportunity to gain experience working within the Public Sector, we have a part-time opportunity for you! Our client, located at Norwich Magistrates' Court, is looking for a Court Usher to join their team on a Temporary basis. In this role, you will play a vital part within HMCTS, serving as the primary point of contact for all court users involved in hearings. You will also support the administrative staff and help ensure the smooth flow of court proceedings.

This role involves direct interaction with members of the public, some of whom may be experiencing anxiety or distress during their court visits. While this is a temporary position, there is a strong likelihood of an extension.

Key Responsibilities:

• Strong customer focus and service skills.
• Proficient in IT and Microsoft Software packages.
• Excellent communication and organisational skills.
• Ability to react quickly and professionally when needed.
• Comfortable handling sensitive situations and supporting individuals who may be vulnerable or under stress.

Requirements:

• Previous experience in Administration.
• Exceptional communication and listening skills.
• The ability to multitask effectively.
• Strong organisational and time-management abilities.
• Exceptional customer service skills.

Benefits:

• Holiday entitlement.
• Access to a pension scheme.
• Free on-site parking.
• Weekly pay.

This is an excellent opportunity for individuals seeking flexible working hours while gaining valuable experience in the public sector.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.