Job Description

****Customer Service Advisor - Manchester ***

Do you like helping people resolve issues? Do you have a keen eye for detail? Do you enjoy communicating with a wide range of people? Do you want to make a positive difference to children's lives? If you answered 'Yes,' we would love to hear from you.

The Role:

We are recruiting for an exciting position to join a busy Contact and Administration department in central Manchester as a Customer Service Advisor. You will be part of a service that inspects and regulates services that care for children and young people and services providing education and skills for learners of all ages.

The work that you undertake is life-changing and in order to achieve your best you will be supported, coached and mentored by an experienced team and given full training enabling you to make considered, timely and fair decisions in the workplace.

Please Note: The role adopts a 60% hybrid working model with the expectation that workers do 3 days in the office. Hours vary between 08:00 - 18:00, no longer than 7hrs 15 minutes a day. You will be contracted to 37 hours each week. The initial contract is 3-6 months, with a view to extend.

The offer is subject to passing DBS Standard clearance checks and 3 years reference checks.

What will be your primary responsibilities?

The role will involve, but not be limited to you performing the following:

• Provide a high-quality service to internal and external customers, answering calls and responding to emails to effectively handle queries and complaints resolving contact at first touch.
• Processing new or updating existing applications for Early Years providers and individuals, initiating and reviewing suitability checks, ensuring we have all the information necessary to inform registration decisions.

• Ensure safeguarding children and students is paramount at all times.
• Use several Information Systems to accurately access, inform, complete, and record work.
• Consider existing working practices and identify areas for improvement, providing feedback where appropriate and improving own performance by taking on board feedback and continuously looking for ways to improve.
• Lead by example, to always uphold and embody our values. Ensuring the protection of children and learners is paramount.
• Adhere to responsibilities under health and safety legislation and policies.
• Demonstrate a positive commitment to equities and diversity.
• Demonstrating and embedding core values of putting children and students first, upholding our independence, exhibiting accountability and transparency in all we do.
• Complete all work effectively to a high standard, making decisions within well-defined procedures and in accordance with legislation.
• Meet and exceed agreed Key Performance Indicators to support the performance of the Contact and Administration Team.
• Understand and complete several processes following guidance and frameworks.
• Consider existing working practices and identify areas for improvement, providing feedback where appropriate.

To apply for this post, you will have:

• Be able to use basic Microsoft packages including Word, Excel and Outlook
• Adapt to changing priorities and ability to work at pace
• Good communication and interpersonal skills (both verbal and written)
• Professional and customer-focused, ability to understand the needs of vulnerable customers
• Able to work in a hybrid manner, attending the office at least 40% of their working week
• 5 GCSE's (or equivalent), grade A-C, including English and Maths or equivalent (Desirable)

Benefits

In return for your demanding work and commitment, working for this organisation can offer you some fantastic benefits: -

• The opportunity to join and work in the public sector
• Competitive pay rates - £13.25 per hour
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity

About Us

We recruit on behalf of some of the country's best-known organisations for roles across all industry sectors. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.

Apply

By applying today, you can kick start our fantastic on-boarding process, as well as the ability to develop professionally and gain experience with this incredible government organisation.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.