Job Description

Brook Street Ltd have got a great opportunity for a temporary receptionist role within the Swindon area, to join a fast-paced office, working as part of the admin team.

Start Date: NPS Vetting required which can take 4-8 weeks to process
Location - Swindon

Temporary Contract
Pay Rate: £11.44ph

Job Description:

Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.

Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.

Prepare, maintain, and collate case and other records, files and management information, in accordance with the standards required.

Receive and distribute information and communications in an appropriate manner, e.g., telephone, paper, e-mail.

Provide cover for an effective and efficient reception and telephone enquiry service

Act as single point of contact within unit for specialist area of work as required

Deal fairly, effectively, and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.

Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.

Carry out enforcement administration as required.

Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.

Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.

Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.

Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.

Undertake specific Visor administration tasks in accordance with the procedures
Attend meetings as appropriate.

Provide support to meetings as required including organising agenda, taking and, distributing notes/minutes and action points

Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.

Please apply online

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.