Job Description

Multi-Lingual Customer Service Expert (German/English)
Location: UK | Liverpool | Home-Based
Salary: £26,277.50

If you're passionate about delivering outstanding service experiences and want to help drive innovation for some of the world's leading brands, this is your opportunity. Whether it's in mobility solutions, consumer products, or advanced technologies, your work will help enhance lives across the UK and globally.

As part of a long-established and rapidly growing global service provider, our Liverpool site is looking for ambitious and experienced Multi-Lingual Customer Service Experts to join a high-profile automotive campaign representing a renowned multi-purpose 4x4 brand.

Key Responsibilities:

• Deliver tailored, engaging customer experiences across multiple channels, including phone, email, chat, and potentially social media

• Adopt a "sales through service" mindset, ensuring each interaction reflects the brand's values and enhances customer connection

• Gain a comprehensive understanding of individual customer needs to provide the most relevant and effective solutions

• Guide and support customers throughout their journey, covering a broad range of services and touchpoints

• Work closely with internal teams, partners, and stakeholders to ensure seamless and efficient customer interactions

• Develop in-depth product and brand knowledge, with a focus on how the vehicles and services enhance work, adventure, and outdoor lifestyles

• Consistently achieve individual performance targets and meet service level agreements

• Actively contribute to continuous improvement by sharing insights and feedback that support service excellence

What You'll Bring:

• Proven experience in a customer service environment, ideally within the automotive sector

• A genuine enthusiasm for the 4x4 lifestyle and a strong customer-focused mindset

• Excellent written and verbal communication skills in both German and English

• Ability to adapt communication style to suit a variety of customer needs and personalities

• Strong interpersonal skills, with the ability to build rapport and demonstrate empathy

• High attention to detail and a dedication to delivering top-quality service

• Passion for the campaign brand and alignment with its identity and values

• Comfortable working in a fast-paced, evolving environment with a "start-up" feel

• A proactive, team-oriented approach with a willingness to take ownership of customer issues

• Confident using CRM systems and MS Office applications

• Flexible availability, including willingness to work weekends and variable shifts

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.