Job Description

Brook Street Recruitment is delighted to be working with our Belfast City Centre Client who are a Global Insurance Company, they are currently recruiting for an experienced Motor Claims Handler to join their expanding team

Responsibilities

• Managing the customer`s motor claims journey
• Negotiate Motor Insurance Claims - fleet haulage and marine transport
• Excellent customer service experience and ability to manage complex claims
• Provide input and advice to clients on claims progress, manage expectations and support needs.
• Escalate claims to Account Executives or Senior Management in accordance with referral triggers.
• Set up first advice and managing subsequent interactions with clients and insurersAssist with the audit of client`s claims statistics and provision of summary reports and analysis.
• Meet the agreed standards of service, volumes and performance levels, in line with KPIs.
• Full claims process, first notification to final settlement
• Ensure all information is captured and inputted onto internal systems
• Working with Motor / Third Party Property Damage Claims

Criteria:

• Proven experience within motor claims
• Strong communication skills - verbal and written
• Preferred to have CII Qualification or working towards it ( not essential)
• Competent in Microsoft Office.

Salary will depend on background and based on experience

After training there is an option for hybrid working - one day per week from home.

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.