Job Description

Brook Street are currently recruiting for a HR Support Desk Advisor - Executive Officer level, to work for HM Land Registry.

Full-time role working 37 hours per week, Monday-Friday, 8 - 4.30.

Office based for 3 days a week
Location- Unity Square, Nottingham
Rate of pay £15.29/hr
Temporary contract till 28/03/24, with potential to extend

As a HR Support Desk Adviser, you will provide professional first-line customer service support to managers and staff on all areas of HR policy, process, and payroll queries. Delivery of the service is from a central office in a contact centre environment, communicating by telephone and email, you will give up to date HR policy guidance across the organisation. You will carry out a variety of HR tasks, including payroll queries and administrative duties.

Main duties:

- Undertake a variety of HR transactional and administrative tasks required throughout the

employee life cycle in an accurate and timely manner, for example, employment changes,

absence management, pay and pensions, retirement and resignations.

• Provide excellent customer service.
• Provide advice to HMLR employees and Line Managers on HR policies, procedures and payroll queries via the telephone and via email from our centralised contact centre.
• Work as part of the team and contribute to achieving agreed service levels.
• Ensure that the Oracle Service Cloud case management system and HR database is maintained and kept up to date.
• Perform scheduled reporting to support both customers within HR Group and the business.
• Liaise with a range of internal and external stakeholders.
• Ensure all HR documentation is updated to reflect current HMLR policy and retained in accordance with GDPR.
• Work on a variety of HR projects and tasks within the HR Support Desk and the wider HR as and when required.

Skills Required:

• Customer service
• Effective time management
• Excellent written and verbal skills
• Computer literate
• Some HR (desirable)

Candidates applying must be able to pass a clear Basic DBS check and provide proof of Right to Work in the UK. You will also need to provide either and or reference details or evidence for education etc for the last 3 years.

Please apply online with your current CV in WORD format. Due to the high number of applications we receive it may not be possible to respond to all applications

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.