Job Description

Homelessness Officer - Leicester, UK

Company Introduction

We are a flexible and growing not-for-profit organisation based in Leicester, dedicated to providing essential support and accommodation services to individuals facing homelessness. Our well-established team is hands-on and committed to fostering a positive group atmosphere that values sustainability, work-life balance, and diversity. We pride ourselves on being customer-driven and resilient, ensuring that we respect the unique needs of each client. We offer flexible working hours to promote a healthy work-life balance for our employees.

Job Responsibilities

• Complete regular health and safety checks of individual rooms/properties, ensuring a safe and secure living environment.
• Sign up new clients to their accommodation, advising them of their rights and obligations under tenancy/licence agreements, and fully inducting them into their new accommodation.
• Act as the first point of contact for all matters relating to client's accommodation, including housing benefit advice, arrears advice, and anti-social behaviour issues.
• Deliver housing-related support to help clients sustain their accommodation, encouraging regular rent payments, budgeting, and home maintenance.
• Support clients in progressing their action plans to achieve a positive and sustainable move into more permanent accommodation.
• Manage difficult situations and conflicts appropriately, ensuring a supportive environment for clients.
• Be vigilant regarding the health and well-being of clients in our services, providing necessary support and guidance.

Required Skills & Qualifications

• Experience in housing support or a related field.
• Strong understanding of tenancy/licence agreements and housing benefit systems.
• Excellent communication and interpersonal skills.
• Ability to manage conflict and difficult situations effectively.
• Strong organisational and time management skills.
• Empathy and a genuine desire to support vulnerable individuals.
• Knowledge of budgeting and financial management.
• Relevant qualifications in social work, housing management, or a related discipline are desirable.

Call to Action

If you are passionate about making a difference in the lives of individuals facing homelessness and meet the qualifications outlined above. Please submit your application today and join our dedicated team in Leicester, where you can contribute to creating a positive impact in our community.

Or

Contact Gabrielle Sharif at Brook Street Social Care, Birmingham.