Job Description

Higher Executive Officer - Liaision Office

Location: Must be commutable to one of the below Home Office locations, Manchester M5 3LZ, Cardiff CF24 0AB, Croydon CR9 2BY, Glasgow G51 1DH, Leeds LS4 2QB, Liverpool L3 9PP, Sheffield S3 8NU or Solihull B91 3QJ.

Role overview: The Higher Executive Officer will be the senior responsible officer for a unit within the Customer Services Group, motivating the team in uncertain and ever-changing work environments.

Responsibilities:

• Maintaining effective relationships with key internal and external partners and stakeholders.
• Demonstrate the civil service values and standards of behaviour as a role model to other colleagues.
• Provide advice, guidance and support to customers and corporate stakeholders.
• Responding and referring cases for safeguarding, police or security incidents.
• Notify relevant parties of accommodation moves.
• Additional duties as required depending on teamwork and emerging priorities.
• Record keeping on excel and other IT systems.

What we are looking for:

• Driving licence
• Confidently handle difficult and challenging situations
• Work under pressure with minimal supervision, identifying key issues and taking action quickly.
• Demonstrate sound interpersonal, communication and relationship building skills and thrive working as part of a team to achieve shared goals.
• Flexible and adaptable, able to remain focused under pressure in a fast-paced environment, constantly subject to change.
• Proven ability to adapt to changing priorities and work under pressure
• Good organisational skills, ability to plan and manage time effectively, delivering work accurately and on time.

Please note: This role can involve extensive travel, across the region and throughout the UK as required. The nature of the work and training will involve overnight stays, travel plus occasional evening and weekend work. You will need to demonstrate a willingness to travel, not only within your specified region but throughout the UK.

This is a physically demanding operational role that requires candidates to complete personal safety training at level 2. This is a mandatory requirement. Failure to successfully complete the training will preclude an individual from undertaking the role.

You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document.

Start dates will be confirmed once security checks are complete, which can take up to 8 weeks.

Due to the volume of applications we receive, if you do not hear back within 7 days, please assume that you have been unsuccessful.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

We see the potential in every candidate. Our mission is to help you unlock opportunities that align with your skills and career aspirations. With our extensive network and industry expertise, we are dedicated to guiding you towards your professional goals. Join us and start making your career dreams a reality.