Helpline Advisor
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Location:
Birmingham
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Sector:
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Job type:
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Salary:
Up to £22000 per annum + £200 WFH bonus
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Contact:
Brook Street Birmingham Office
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Contact email:
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Job ref:
TAH/JOA_1699953161
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Published:
12 months ago
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Expiry date:
14/12/2023
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Startdate:
28/08/2023
Job Description
We're recruiting for a Helpline Advisor to start ASAP
Hours: Full Time, shift patterns according to rota (days/afternoons/evenings)
Location: Birmingham, England
Pay: £22362
THE JOB PURPOSE
- To handle sensitive phone calls
- To assist customers with queries, and to provide assistance to helpline practice manager.
- To assess information and be able to escalate accurately
- To input data onto system
MAIN RESPONSIBILITIES
- To appropriately handle contacts where the customer may be distressed, and manage the information.
- Escalate calls accurately, and be able to judge the urgency of calls
- To collect/collate statistics in order to provide performance data and evidence of customer service
- Ability to respond politely and sensitively, whilst following correct procedures and guidelines
- Good working knowledge of Microsoft office
- Excellent customer service and interpersonal skills
- Ability to control telephone conversations effectively
Due to a large volume of applications for this role we will only contact those that have been shortlisted,
Thank you and good luck
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