Job Description

Fleet Management Customer Service Associate - English and German Speaking

Liverpool

Salary - £26,227.50

Are you ready to help transform the way people experience customer service for some of the world's leading brands? From mobility and consumer goods to industrial technology and energy solutions, we deliver smart, reliable support that improves lives across the UK and around the globe.
As our team continues to grow in Liverpool, we're looking for a passionate and dedicated Fleet Management Customer Services Associate to support one of our key campaigns.

Key Responsibilities:

• Proactively make outbound calls to qualify leads and complete customer registrations

• Maintain consistent and professional communication with clients and key stakeholders

• Respond to customer inquiries with efficiency, professionalism, and empathy

• Identify customer needs and provide accurate, knowledgeable product or service guidance

• Recommend tailored solutions that align with individual customer requirements

• Build rapport and foster strong, long-lasting customer relationships

• Ensure customer data is captured accurately and maintained to the highest standard

• Actively contribute to team performance and overall campaign success

• Consistently meet or exceed personal and team-based performance targets

What We're Looking For:

• Background in the automotive industry, ideally with experience in parts, products, or catalogues

• A genuine passion for delivering outstanding customer service

• Fluency in both English and German, with strong written and verbal communication skills

• Demonstrated experience in supporting both internal and external customers

• Self-motivated, driven, and focused on achieving results

• A strong team player with a collaborative mindset

• Confident using digital tools, smartphones, and mobile applications

• Solid IT skills, with proficiency in standard PC applications and systems

• A goal-oriented attitude with a strong desire to succeed and grow

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.