Job Description

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Are you confident and able to talk to anyone? Do you have a passion for excellent customer service? We currently have fantastic temporary opportunities for a small number of administrators/call handlers to join a team within one of our Public Sector clients based in North Shields.

This is a fantastic opportunity to join an established local Government Department. If you enjoy working as part of a busy office and providing first-class assistance and advice to customers, then we want you to apply for this role.

The role starts as an Administration role but will include Call Handling once you have built up the knowledge required. There will also be general administration that results from the calls that you will deal with.

Duties will include, but not be restricted to:

Call Handling regarding fines
Dealing with written queries
General Administration
Distribution of Post
General photocopying and filing
Creating and updating records on the in-house computer system
Data Entry
Ad Hoc duties as and when required by the client
Dealing with incoming calls and call backs
Giving advice to fine payers about how to make payments
Supporting those who want to pay but are struggling
Taking action against those who won't pay
Dealing with spreadsheets, calls and warrants

Parking on site
Standard DBS required
This is a initial assignment is for 3 months, depending on start date, but has the opportunity to be extended beyond that initial period. The job is based on a 37 hour week, working Monday to Friday. This Client also offers an excellent Pay Rate of £11.59 per hour

If this job is for you, please apply below. We look forward to speaking with shortlisted candidates.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.