Job Description

Meet & Greet Senior Officer, Customer Service Team
Location: Belfast, BT8 6FY
Hourly rate: £14.50 P/H
Contract: Temporary, 6 month assignment, Monday - Friday between the hours of 08:00 and 18:00

Fully Office Based

The position requires a corporate uniform to be worn by all.

You must hold a valid passport and must have lived in the UK for longer than 5 years. You can apply for the role with your CV. This role requires a security clearance that we will process for you, if successful.

Brook Street in partnership with the Home Office has a fantastic opportunity to join their existing team of Meet & Greet Officers. You will be providing appropriate support, meeting and interacting with customers, arrange meeting rooms, taking customers to interviews, scanning documents and liaising with other units. The role will have an element of administrative support when required.

Why work with us?

• The opportunity to join and work in the public sector
• Exposure to a work with a range of roles within the Customer Service Team
• We will help you to build experience, resilience, and networks to support your career

Skills needed:

• Ability to deliver high quality outputs in line with Operational Targets
• Demonstrate communication skills and possess a sound knowledge of equality and an appreciation of cultural differences
• Have proficient use of Microsoft Office (Outlook, Word, PowerPoint, and Excel) with the ability to build and maintain spreadsheets to collate information
• Ability to manage mailboxes and respond to email queries
• Be comfortable working in a fast-paced changing environment while providing quality output and adhering to performance targets
• Be able to complete tasks in both a confidential and sensitive manner
• Managing escalations and oversee team issues where required.

• Confidence and resilience to support customers that display behaviours linked to experiences of trauma. A readiness to lead the support and safeguarding of these individuals' taking responsibility of the situation and team.

• Experience in leading a team.

• Willingness to be trained in Personal Safety to level 2, a medical declaration is required to register on the course.

• Willingness to undertake a DBS check.

If you feel that you have the necessary skills for this role, apply now.

We are committed to promoting a diverse and inclusive community - as place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity or disability. Brook Street, part of ManpowerGroup, is a Disability Confident Employer.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.